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Cancellation policy
Last updated and effective:
Orders can be cancelled until they ship or are collected, and we often ship the same day. The fastest way to cancel is to call 514-369-3330 during business hours.
Section 1 – Overview
This policy covers all orders placed online, by phone, or in person. Most of our items are one-of-a-kind, so an item is reserved and removed from sale as soon as you order it, and preparation often begins the same day.
Section 2 – What can and cannot be cancelled
Can be cancelled
Orders not yet shipped or collected; orders with pending or failed payment; duplicate orders; orders affected by an obvious pricing error; orders for items that turn out to be unavailable; and orders you are entitled to cancel under the law (Section 5).
Cannot be cancelled
Orders that have shipped or been handed to a carrier; orders already picked up from the warehouse; and parts already installed, including through our local installation service.
Section 3 – Why timing matters
Orders often ship the same day and freight pickups are booked early in the business day, so the window to cancel may be only a few hours. Call during business hours. Outside those hours, email us; requests are handled in the order received when we open.
Section 4 – How to cancel an order
- Call 514-369-3330 — the fastest option.
- Or email japanmotorimport@gmail.com with the subject "CANCELLATION REQUEST – Order #[your order number]", including your full name, the email used on the order, your order number, and the items to cancel.
- Wait for our written email confirmation — every cancellation is confirmed in writing.
- Your refund goes to the original payment method (see Section 6).
Section 5 – Your cancellation rights under Quebec law
Online and phone orders are "distance contracts" under the Quebec Consumer Protection Act. In addition to this policy, consumers may cancel:
- Missing required information: within 7 days after receiving a copy of the contract, if required information was not clearly disclosed before ordering (s. 54.8).
- No copy of the contract received: within 30 days after the order, if no copy was sent within 15 days (s. 54.8).
- Late delivery: before delivery, if the order is not delivered within 30 days after the delivery date in the contract or an agreed later date (s. 54.9). If no delivery date was stated, the 30 days run from the order date.
When you cancel under these rights, all amounts paid (including deposits, reservation fees, and shipping) are refunded within 15 days (s. 54.13) with no cancellation or restocking fee. If we do not refund and you paid by credit card, you may ask your card issuer to reverse the charges within 60 days (s. 54.14). Notice may be sent by email or by a method providing proof of delivery, such as registered mail. Consumers in other provinces have rights under their own provincial laws.
Section 6 – Refunds for cancelled orders
No restocking fee applies to orders cancelled before shipment. Card refunds usually appear within 5 to 10 business days after issue.
| Situation | What you get back |
|---|---|
| You cancel under your Section 5 rights | 100% of all amounts paid, within 15 days |
| We cancel due to a pricing error, unavailable item, or failed verification | 100% of all amounts paid, including any deposit or reservation fee |
| Duplicate order placed by mistake | 100% of the duplicate order |
| You cancel a paid-in-full order before shipment or pickup | Full amount paid; no cancellation or restocking fee |
| You cancel a Deposit (40%) or Reserve ($450) order before shipment or pickup | Any amount paid beyond the deposit or reservation fee; the 40% deposit or $450 reservation fee is non-refundable |
| Order has already shipped | Cannot be cancelled; see the Return & Refund Policy. Refused shipments incur a 20% restocking fee plus freight, unless exercising a legal right |
Section 7 – Deposits, reservation fees and other fees
- Deposit (40%) and Reserve ($450): non-refundable for cancellations without a legal reason, including installation booking deposits. Refunded in full if we cancel or cannot supply the item, or if you cancel under Section 5. See the Payment Policy.
- Cash / Pay on Pickup deposit ($20.00): non-refundable if you cancel or do not collect without a legal reason. Refunded in full under the same exceptions.
- Refused deliveries: not treated as cancellations; they incur a 20% restocking fee on the invoice amount plus freight to return the item.
Section 8 – Special situations
Wrong delivery address
Contact us immediately for a free correction before the carrier collects the order. After transit begins, carrier correction or redelivery fees are your responsibility.
Fitment problem found before shipping
Contact us right away to cancel under this policy. After shipment, non-fitting parts cannot be returned unless we posted incorrect information.
Shipping delays
If we cannot ship within the stated time, you may choose to wait or cancel for a full refund, in addition to your Section 5 rights.
Section 9 – Our commitments and your responsibilities
What we commit to
Publish cancellation terms before purchase; respond promptly during business hours; confirm every cancellation in writing; notify you if we must cancel; refund 100% when our error causes the cancellation; never charge undisclosed fees.
What we ask of you
Confirm fitment before ordering; read the full listing including condition notes; contact us immediately if you need to cancel; enter a correct delivery address; contact us before refusing a delivery.