Privacy policy
Last updated and effective:
Section 1 – Who we are and scope
Japan Motor Import is an importer and retailer of used JDM engines, transmissions, and auto parts located in Montréal-Nord, Quebec, in business since 1998. This policy covers visits to japanmotorimport.ca, customer accounts, orders, installations and pickups, phone, text, email and contact-form interactions, and marketing opt-ins.
Section 2 – Person in charge of personal information
A Privacy Officer is responsible for questions and requests about personal information. Contact: japanmotorimport@gmail.com · 514-369-3330 · or by mail at the address in the contact block below.
Section 3 – Information we collect
- Account and contact information: name, email, phone number, and a hashed password.
- Order information: billing and delivery addresses, items purchased, amounts, invoices, and return or warranty records.
- Payment information: handled by Stripe (see Payment Policy). We keep only the card brand, last four digits, payment method, and transaction ID.
- Vehicle and support information: vehicle details or VIN for fitment checks, your messages, call notes, and claim documents.
- Technical information: IP address, browser and device type, pages visited, and cookie identifiers.
- Marketing preferences: your opt-in status and consent records.
We do not collect social insurance numbers, health information, biometric data, or precise geolocation.
Section 4 – How we collect it
Directly from you (forms, calls, texts, emails, visits to the warehouse); automatically (server logs and cookies); and from service providers (payment confirmations and shipping updates).
Section 5 – Why we use it
To process and deliver orders; to process payments and refunds; to provide customer service and warranty support; to give you account access; to run and secure the website; to prevent fraud and meet legal obligations; and — only with your consent — to send news and offers.
Section 6 – Your consent
Placing an order or creating an account constitutes consent to the uses needed to provide the service. Optional uses (marketing messages; analytics or advertising technologies) require separate, express consent. You may withdraw consent at any time, subject to legal or contractual restrictions.
Section 7 – Who we share it with
We do not sell personal information. We share it with shipping carriers, Stripe, technology providers (hosting, email), professional advisers, public authorities when legally required, and a buyer or successor in a business transfer.
Section 8 – Information stored outside Quebec
Some providers store or process information in other Canadian provinces or in the United States. Before transferring, we assess the level of protection and use written agreements. Information held outside Canada may be subject to that country's laws.
Section 9 – Cookies and tracking technologies
Essential cookies support sign-in, forms, language preference, and payment security. Analytics and advertising tools are off by default and activate only with your consent. See the Cookie Policy.
Section 10 – How long we keep it
We keep personal information only as long as needed for the purposes for which it was collected, or as required by law.
| Information | How long |
|---|---|
| Orders, invoices, and payment records | 6 years after the end of the related tax year |
| Customer account | While open, plus 2 years |
| Customer service messages | 3 years |
| Marketing consent records | While consent is active, plus 3 years |
| Website logs and analytics | Up to 26 months |
Section 11 – Security and confidentiality incidents
Safeguards include HTTPS across the site, PCI-compliant payment processing (card data never stored on our servers), hashed passwords, and staff access limited to what their role requires. If a confidentiality incident presents a risk of serious injury, we notify affected individuals and the Commission d'accès à l'information, and we keep a register of incidents.
Section 12 – Your privacy rights
You may request access to your information, correction, withdrawal of consent, data portability (a copy of computerized information you provided), cessation of dissemination or de-indexing where Quebec law allows, and information about decisions based solely on automated processing. Send requests to japanmotorimport@gmail.com. We respond in writing within 30 days. Access is free; a reasonable fee may apply for transcription, reproduction, or transmission, disclosed in advance.
Section 13 – Complaints
Contact the Privacy Officer first. If unresolved, you may complain to the Commission d'accès à l'information du Québec (Quebec) or the Office of the Privacy Commissioner of Canada (elsewhere in Canada).
Section 14 – Minors
The site is not directed to children. We collect information from anyone under 14 only with parental consent, and we delete it on request (japanmotorimport@gmail.com).
Section 15 – Email and text messages
Commercial electronic messages comply with Canada's Anti-Spam Legislation (CASL): consent, sender identification, and an unsubscribe mechanism in every message. Reply "STOP" to any marketing text. Unsubscribe requests are processed within 10 business days. Transactional order messages are still sent.
Section 16 – Payment information
Card numbers and security codes go directly to Stripe's checkout and are never seen or stored by Japan Motor Import. See the Payment Policy.
Section 17 – Changes to this policy
Updates are dated at the top of this page. Significant changes are announced on the website or by email before taking effect.