Return & refund policy

• No returns for fitment or change of mind.
• Our mistakes (incorrect specifications or wrong item shipped) are covered if reported within 7 days of delivery.
• Defects are covered by the limited warranty (see the Warranty Policy) and by your legal warranty.
• Freight damage must be noted on the delivery receipt and reported within 48 hours.
• For defective parts, return freight is refunded after inspection. For our errors, we arrange the return at our cost.
• Shipping charges are non-refundable, except when a refund results from our error.
• Refused deliveries incur a 20% restocking fee plus freight, unless you are exercising a legal right.
• Approved refunds go to your original payment method.

Nothing in this policy limits your legal rights. In Quebec, the Consumer Protection Act provides a legal warranty — which cannot be excluded — that goods are fit for ordinary use and reasonably durable, including used parts. Hidden defects can be raised even after the limited warranty ends. Consumers in other provinces keep their provincial protections.

• Used parts: imported from Japan, typically driven 32,000 to 97,000 km depending on year. They may show minor scratches, oxidation, or oil residue, and fragile parts can break in shipping.
• New engines: including KDM engines for Hyundai and Kia, sold as new and unused, with the warranty terms shown on the Warranty Policy and the listing.
• Normal wear on a used part that matches its listing is not a defect.
• Read the full listing and the Disclaimer. Questions about condition or compatibility: japanmotorimport@gmail.com or 514-369-3330.

• Incorrect listing information (for example, wrong engine code or transmission type)
• Wrong item shipped
• Shipping damage noted on the delivery receipt and reported within 48 hours with photos
• Warranty defect within the limited warranty term, or a legal warranty defect
• Order cancelled by us because the item is unavailable or cannot be delivered
• Legal cancellation of a distance contract under the Quebec Consumer Protection Act (see the Cancellation Policy)

We agree the remedy with you: exchange, repair or replacement, or refund.

Unless the law provides otherwise, we do not accept returns for:

• Parts that do not fit, unless caused by incorrect information we posted
• Change of mind, finding a lower price elsewhere, or no longer needing the part
• Parts that were modified, disassembled, or improperly installed, handled, or stored
• Normal wear consistent with the listing
• Parts that cannot be used because of provincial registration, inspection, or emissions rules (the buyer's responsibility)
• Freight damage not noted on the delivery receipt
• Items returned without prior authorization

1. Contact us by email (japanmotorimport@gmail.com) or phone (514-369-3330) with your order number and the reason.
2. Send clear photos of the part, any damage, and — where relevant — the packaging and delivery receipt.
3. Receive a return authorization number and instructions, usually within 1 to 3 business days.
4. Ship the item securely, marked with the authorization number, via a trackable carrier.
5. We inspect within 1 to 3 business days of receipt.
6. We confirm the outcome by email, followed by the exchange, replacement, or refund.

Unauthorized returns may be refused. Keep your tracking numbers until the claim is closed.

Full coverage details are in the Warranty Policy. In summary:

• You pay to return a defective engine, and no replacement ships until inspection verifies the defect.
• If defective, return shipping is refunded and a replacement, repair, or other agreed remedy is provided.
• If not defective, you pay all shipping, including return.
• Engines must be returned in the same condition; missing parts are charged to you.
• If a replacement ships first, the original must arrive within 60 days or the full engine price plus freight is charged.
• Required maintenance includes installation by a certified mechanic and an oil change at 5,000 km.

Inspect before you sign

Inspect the outer packaging and note any damage on the delivery receipt before signing. Freight insurance comes from the carrier, not from us. Signing without noting damage releases the carrier from responsibility.

Report damage within 48 hours

Email japanmotorimport@gmail.com within 48 hours with your order number, photos of the item and packaging, and the signed receipt. Keep all packaging until the claim is resolved.

Wrong item received

Contact us within 7 days with photos. We arrange the return at our cost and send the correct part if in stock, or refund you in full, including original shipping.

Refused deliveries, and courtesy returns outside section 4, incur a 20% restocking fee on the invoice amount plus return freight; original shipping is not refunded. Fees do not apply to returns caused by our error, covered defects, or legal cancellations. Contact us before an already-shipped order arrives.

• Method: original payment method, unless agreed otherwise.
• Timing: legal cancellations within 15 days; other approved refunds within 5 to 10 business days of approval. Banks may take longer to post.
• Confirmation: an email when the refund is issued.
• Partial refunds: missing components or new damage may reduce the refund; we notify you before processing.
• Shipping: non-refundable, except for our error or a legal cancellation.

Exchanges are offered for approved returns under section 4. Our inventory is mostly one-of-a-kind, so an identical replacement may not be available; we then offer an equivalent part or a refund.

Installation by our technicians is covered by the labour warranty for the local installation service and your estimate. Parts supplied in an installation remain covered by this policy and the Warranty Policy.

Requests may be investigated and declined for abuse — such as returning a different part, false damage or non-delivery claims, or installing a part and returning it as unused. Parts are photographed and recorded before shipping, and we may refuse future orders.