Cancellation policy

1. Overview

This policy applies to all orders placed with Japan Motor Import on japanmotorimport.ca, by phone or in person. Most of our engines, transmissions and parts are one-of-a-kind items. When you place an order, that exact item is reserved for you and removed from sale, and we start preparing it, often the same day.

If you have questions before ordering, contact us at japanmotorimport@gmail.com or 514-369-3330.

2. What can and cannot be cancelled

Eligibility depends on the status of your order when we receive your request.

Can be cancelled

• Orders that have not been shipped or collected
• Orders whose payment is pending or has failed
• Duplicate orders placed by mistake
• Orders affected by an obvious pricing error (we will contact you)
• Orders we cannot fulfill because the item is unavailable
• Orders you are entitled to cancel under the law (section 5)

Cannot be cancelled

• Orders that have shipped or been handed to a carrier
• Orders already picked up from our warehouse
• Parts that have been installed, including through our local installation service

These limits do not affect your rights under section 5 or your legal warranty.

3. Why timing matters

Orders often ship the same day they are placed, and freight pickups for engines and transmissions are booked early in the business day, so the window to cancel can be only a few hours.

• During business hours: call us immediately.
• Outside business hours: email us straight away. Requests are handled in the order received when we open, and your order can still be cancelled if it has not shipped.

4. How to cancel an order

1. Call us at 514-369-3330. This is the fastest option.
2. Or email japanmotorimport@gmail.com with the subject "CANCELLATION REQUEST, Order #[your order number]" and include your full name, the email address used for the order, your order number, and the item or items you want to cancel.
3. Wait for our written confirmation. We confirm every cancellation by email.
4. Receive your refund to your original payment method, as shown in section 6.

5. Your cancellation rights under Quebec law

Orders placed online or by phone are "distance contracts" under the Quebec Consumer Protection Act. In addition to cancelling before shipment, a consumer may cancel:

• If required information was missing: within 7 days after receiving a copy of the contract, if we did not clearly disclose the information the law requires before you ordered (section 54.8).
• If you did not receive a copy of the contract: within 30 days after the order was made, if we did not send you a copy of the contract within 15 days (section 54.8).
• If we deliver late: at any time before delivery, if your order is not delivered within 30 days after the delivery date set out in the contract, or a later date agreed in writing (section 54.9). If no delivery date was set, this applies when your order is not delivered within 30 days after you placed it.

When you cancel under these rights, we refund all amounts you paid, including any deposit, reservation fee and shipping, within 15 days (section 54.13), and no cancellation or restocking fee applies. If we fail to refund you and you paid by credit card, you may ask your card issuer to reverse the charges within 60 days (section 54.14).

To exercise these rights, send us a notice of cancellation by email, or by any other method that gives you proof of delivery, such as registered mail. Consumers in other provinces have the cancellation rights provided by their own provincial consumer laws.

6. Refunds for cancelled orders

We do not charge a restocking fee for orders cancelled before they ship. Card refunds usually appear on your statement within 5 to 10 business days after we issue them.

7. Deposits, reservation fees and other fees

• Deposit (40%) and Reserve ($450): these checkout options are explained in our Payment Policy. Deposits, reservation fees and installation booking deposits are not refundable if you cancel without a legal reason. They are refunded in full if we cancel or cannot supply the item, or if you cancel under section 5.
• Cash / Pay on Pickup deposit ($20.00): the pickup deposit paid by card at checkout is not refundable if you cancel or do not collect your order without a legal reason. It is refunded in full if we cancel or cannot supply the item, or if you cancel under section 5.
• Refused deliveries: refusing a shipment is not a cancellation. Refused deliveries, and any return we agree to as a courtesy, are charged 20% of the invoice amount as a restocking fee, plus all freight charges to return the item to our warehouse.

8. Special situations

Wrong delivery address

If you entered an incorrect address, contact us immediately. We can correct it free of charge before the carrier collects the order. Once it is in transit, any address correction or redelivery fees charged by the carrier are your responsibility.

Fitment problem found before shipping

If you discover that a part will not fit before it ships, contact us straight away and we will cancel the order under this policy. After shipment, parts that do not fit cannot be returned unless we posted incorrect information.

Shipping delays

If we cannot ship your order within the time we told you, we will let you know and give you the choice to wait or cancel for a full refund, in addition to your rights in section 5.

9. Our commitments and your responsibilities

What we commit to

• Publishing all cancellation terms before you buy
• Responding to cancellation requests promptly during business hours
• Confirming every cancellation in writing
• Telling you if we must cancel your order
• Refunding 100% when a cancellation is caused by our error
• Never charging undisclosed fees

What we ask of you

• Confirming fitment before placing an order
• Reading the full listing, including condition notes
• Contacting us immediately if you need to cancel
• Entering a correct delivery address
• Contacting us before refusing a delivery