Shipping policy

1. Shipping costs

The shipping cost for each item is calculated at checkout and shown before you pay. Each item has its own flat shipping price, which is the same to every address in Canada, including the territories. You always see the shipping cost, any optional service fees and the taxes before you place your order, and the cost shown when you place your order is the cost you pay.

Included

• Transport from our Montreal warehouse to your address
• Palletizing, wrapping and packaging for transit
• Curbside delivery
• Tracking

Not included

• Residential delivery and liftgate service, unless you select them at checkout
• Redelivery, storage or address-correction fees charged by the carrier
• Return shipping, unless the return is caused by our error or a covered defect

Shipping and transportation charges are non-refundable. Please take this into consideration before purchasing. We have no control over how far you are or how far the item has to be shipped, so we cannot assume the cost of having it returned from that location. This does not affect refunds required by law or caused by our error.

2. Sales taxes

• Quebec: orders delivered in Quebec or picked up at our warehouse are charged the GST (5%) and the QST (9.975%).
• Other provinces and territories: the taxes shown at checkout apply to your order.
• Shown before you pay: taxes are listed separately at checkout and on your invoice. See our Payment Policy.

3. Where we ship

We ship to

• All provinces and territories in Canada
• Residential and commercial addresses
• Garages, warehouses and business locations

We do not ship to

• Addresses outside Canada, unless agreed in advance
• Post office boxes (for freight shipments)
• Freight forwarders or reshipping services

4. Local pickup

You are always welcome to collect your order from our warehouse at no shipping cost.

• Address: 10601 Ave Brunet, Montreal-Nord, QC H1G 5E1
• Hours (Eastern Time): Monday to Friday 9:00 AM to 5:00 PM, Saturday 9:00 AM to 3:00 PM, Sunday closed.
• Before you come: call 514-369-3330 to confirm your order is ready.
• What to bring: your order number, photo ID matching the name on the order, any balance owing, and a vehicle or trailer suited to the part's size and weight, with straps to secure it.

Want it installed as well? Ask about our local installation service.

5. Order processing and cutoff times

We use freight carriers for engines and transmissions and parcel carriers for smaller parts. Tracking details are provided with every shipment, and we will tell you about any delay we learn of.

• Orders placed by 1:00 PM Eastern Time on a business day often ship the same day.
• Large engines and transmissions that need crating may ship within 1 to 2 business days.
• Orders placed after the cutoff, on weekends or on statutory holidays are processed the next business day.
• Carriers do not pick up or deliver on weekends or statutory holidays, including Quebec's Fête nationale (June 24).

6. Delivery times

Estimated transit times after your order leaves our Montreal warehouse:

Smaller parts shipped by parcel carrier usually arrive sooner. Processing and transit together usually take 2 to 10 business days from the time you order. These are estimates, not guarantees (see section 13).

7. Freight delivery: what to expect

Engines, transmissions and front clips ship by freight carrier. They are secured to a pallet, wrapped and banded for transit. Some residual oil or coolant may remain, and fragile plastic, metal or rubber pieces can bend or break during shipping. These can be replaced with parts from your original engine or bought from a local parts store.

• Be available: the carrier usually calls to schedule a delivery window, and someone must be present to sign.
• Curbside only: the driver delivers to the curb or end of the driveway. Moving the item inside is your responsibility.
• Have equipment ready: engines typically weigh 90 to 270 kg (200 to 600 lb). Have an engine hoist, pallet jack or enough help on hand.
• Liftgate: if you do not have a loading dock or forklift, choose liftgate service at checkout (+CAD $50).

8. Tracking your order

• Tracking details are provided for every shipment.
• Signed-in customers can also view their orders and invoices from their account.
• Freight tracking can lag 12 to 24 hours. If your tracking shows no movement for 3 or more business days, contact us and we will investigate with the carrier.

9. Inspect before you sign

Do not sign the release documents without fully inspecting the outer packaging for noticeable signs of damage. Do not sign the release form or let the driver leave without first inspecting the packaging for possible damage. You must note any signs of damage on the release form before signing.

The freight companies will not let you open the package before signing, so you must note any signs of damage based on the outer packaging. Shipping insurance is provided by the freight company, not by Japan Motor Import. If you sign the form and do not note possible damage, the freight company is released from all responsibility, and you will not be reimbursed for damage caused during shipping.

If you see damage

• Write a description of the damage on the carrier's delivery receipt before the driver leaves.
• Photograph the packaging and the item from several angles.
• Keep all packaging materials until the claim is settled.
• Email japanmotorimport@gmail.com within 48 hours of delivery with your order number, the photos and a copy of the signed delivery receipt. We will help you file the claim with the carrier.

10. Lost, delayed or undeliverable shipments

• Lost shipments: if tracking shows no movement for 7 or more business days, or the carrier confirms it cannot be located, we will open a trace and, if it is confirmed lost, offer a replacement (if available) or a refund.
• Late delivery: if your order is not delivered within 30 days after the agreed delivery date, Quebec consumers may cancel and receive a full refund within 15 days. See our Cancellation Policy.
• Address changes: contact us straight away. We can change the address free of charge before the carrier collects the order. Once it is in transit, carrier fees are your responsibility.
• Undeliverable shipments: if a shipment cannot be delivered because of an incorrect address or because no one was available after repeated attempts, redelivery, storage and return freight charges are your responsibility.
• Refused deliveries: a delivery you refuse is charged a 20% restocking fee plus all freight charges, unless you are exercising a legal right. Contact us before refusing a delivery.

11. Returns and refunds

Our Return & Refund Policy explains what can be returned and how refunds are issued, and our Warranty Policy explains coverage for defects. Neither affects your legal warranty or your other rights under the law.

12. Frequently asked questions

How much is shipping?

Each item has its own flat shipping price, the same anywhere in Canada. The cost for every item is shown at checkout before you pay, together with any optional residential delivery or liftgate fee.

How long will my order take?

Most orders are processed in 1 to 2 business days, then take about 1 to 8 business days in transit depending on your region (see section 6).

Can I pick up my order instead?

Yes. Local pickup from our Montreal-Nord warehouse is free. Call ahead to make sure your order is ready (see section 4).

My shipment arrived damaged. What should I do?

Note the damage on the delivery receipt before the driver leaves, take photos and email us within 48 hours (see section 9).

Can I change my address or cancel after ordering?

Contact us immediately. Both are possible free of charge until the carrier collects the order. See our Cancellation Policy.

13. Delivery estimates

Delivery times are estimates based on normal carrier performance. Delays can be caused by carrier operations, weather or other circumstances outside our control, and we will tell you about any delay we learn of. This does not limit your rights under the law, including your right to cancel for late delivery described in section 10.

We may update this policy at any time. The date at the top of this page shows the latest revision.