Return & refund policy

1. Policy at a glance

• No returns for fitment or change of mind. Please confirm fitment before ordering.
• Our mistakes are covered. If we posted incorrect specifications or shipped the wrong item, we will arrange an exchange, return or refund. Report it within 7 days of delivery.
• Defects are covered. Eligible parts are covered by our limited warranty for the term shown in the Warranty Policy and on your product listing, and every purchase is covered by the legal warranty described in section 2.
• Inspect deliveries before signing. Freight damage must be noted on the delivery receipt and reported to us within 48 hours.
• You do not pay for returns that are our fault. For a defective part we refund your return freight once we have inspected it. For a wrong item or incorrect listing information we arrange the return at our cost.
• Shipping charges are non-refundable, except when a refund results from our error.
• Refused deliveries are charged a 20% restocking fee plus all freight charges, unless you are exercising a legal right.
• Approved refunds go back to your original payment method.

2. Your legal warranty

Nothing in this policy limits your rights under the law. In Quebec, the Consumer Protection Act gives consumers a legal warranty that cannot be excluded: goods must be fit for the purposes for which they are ordinarily used and durable in normal use for a reasonable length of time, having regard to their price, the terms of the contract and the conditions of their use. This applies to used parts too, taking their age, mileage and price into account.

If you believe a part has a hidden defect covered by the legal warranty, contact us with your order number and a description of the problem. We will review it with you even if our limited warranty period has ended.

Consumers in other provinces keep the protections of their own provincial consumer laws.

3. Understanding what you are buying

Used parts. Unless a listing says otherwise, our parts are used components imported from Japan. Used engines have typically been driven 32,000 to 97,000 km, depending on the year of manufacture. They may have small scratches, surface oxidation or oil residue, and fragile plastic, metal or rubber parts can bend or break in shipping. These can be swapped from your original engine or bought from a local parts store.

New engines. Our new engines, including KDM engines for Hyundai and Kia models, are sold as new and unused, and each listing says so. Their warranty term is shown in the Warranty Policy and on the listing.

Normal wear on a used part is not a defect. If the item you received matches its listing description and photos, signs of prior use are not a reason for a return.

Before you order, read the full listing and our Disclaimer, and contact us at japanmotorimport@gmail.com or 514-369-3330 with any question about condition or compatibility. We are happy to send extra photos or check fitment for you.

4. When a return or refund may be approved

• Incorrect listing information: we mistakenly posted incorrect information about the part's specifications, such as the wrong engine code or transmission type.
• Wrong item shipped: the part you received is a different part from the one you ordered.
• Shipping damage: the item was damaged in transit, the damage was noted on the delivery receipt, and it was reported to us within 48 hours with photos (see section 8).
• Warranty defect: an eligible part fails within its limited warranty term, or has a defect covered by the legal warranty.
• Order we cannot fulfill: we cancel an order because the item is unavailable or cannot be delivered as agreed.
• Cancellation under the law: you cancel a distance contract under the Quebec Consumer Protection Act (see our Cancellation Policy).

In these cases, we will agree on the most appropriate remedy with you: an exchange for a correct or equivalent part, a repair or replacement, or a refund.

How long you have

5. What is not eligible

Unless the law provides otherwise, we do not accept returns for:

• Parts that do not fit your vehicle, unless the cause is incorrect information we posted
• Change of mind, finding a lower price elsewhere, or no longer needing the part
• Parts that have been modified, disassembled or damaged by improper installation, handling or storage
• Normal wear consistent with a used part as described in the listing
• Parts you cannot use because of your province's registration, inspection or emissions rules (checking these is the buyer's responsibility)
• Freight damage that was not noted on the delivery receipt when you signed for the shipment
• Items returned without our prior authorization

6. How to request a return or claim

1. Contact us. Email japanmotorimport@gmail.com or call 514-369-3330 with your order number and the reason for your request.
2. Send photos. Include clear photos of the part from all sides, any damage, and the packaging and delivery receipt if relevant.
3. Get authorization. If your request is approved, we will send a return authorization number and instructions, usually within 1 to 3 business days.
4. Ship it back. Pack the item securely in the condition you received it, mark the authorization number on the outside, and ship it with a trackable carrier to the address we give you.
5. Inspection. We inspect returned items within 1 to 3 business days of receiving them.
6. Resolution. We confirm the outcome by email and ship the exchange or replacement, or issue your refund.

Returns sent without authorization may be refused. Keep your tracking number until your claim is closed.

7. Limited warranty claims

Coverage periods, covered and excluded components, and maintenance requirements for our limited warranty are set out in our Warranty Policy. In summary:

• You pay the freight to return a defective engine. No replacement is sent until our team has inspected and verified the returned engine.
• If the engine is defective, we refund your return shipping charges and ship a replacement, or repair it with rebuilt or serviceable used parts, or agree another remedy with you.
• If the engine is not defective, you pay all shipping charges, including shipping the engine back to you.
• The engine must be returned in the same condition it was sent. Missing parts will be charged to you.
• If we send a replacement before receiving the original, the original must reach us within 60 days, or you will be charged the full price of the engine plus freight.
• Required maintenance includes installation by a certified mechanic and an oil change at 5,000 km.

8. Shipping damage or wrong item

Inspect before you sign

Freight companies will not let you open a shipment before signing, so check the outer packaging carefully and write any sign of damage on the delivery receipt before you sign. Shipping insurance is provided by the freight company, not by Japan Motor Import. If you sign without noting damage, the carrier is released from responsibility and the damage cannot be reimbursed. Do not let the driver leave until you have inspected the packaging.

Report damage within 48 hours

Email japanmotorimport@gmail.com within 48 hours of delivery with your order number, photos of the damage to the item and packaging, and a copy of the signed delivery receipt. Keep all packaging until the claim is resolved. We will help you file the claim with the carrier.

Wrong item received

If you received a different part from the one you ordered, contact us within 7 days of delivery with photos. We will arrange the return at our cost and either send the correct part, if it is in stock, or refund you in full, including the original shipping.

9. Refused shipments and restocking fees

Refused deliveries, and any return we agree to as a courtesy outside the cases in section 4, are charged a restocking fee of 20% of the invoice amount, plus all freight charges to return the item to our warehouse. This includes shipments refused at delivery because you changed your mind. We refund what you paid for the item less these charges, and original shipping charges are not refunded.

These fees do not apply when the return results from our error, a covered defect, or your cancellation under a right provided by law. If you no longer want an order that has already shipped, contact us before it arrives so we can explain your options.

10. How refunds are issued

• Method: approved refunds go to your original payment method, unless we agree otherwise with you.
• Timing: refunds after a legal cancellation are made within 15 days. Other approved refunds are issued within 5 to 10 business days of approval. Your bank may take a few more days to show the credit.
• Confirmation: you will receive an email when your refund is issued.
• Partial refunds: if a returned item is missing components or has damage that was not present when shipped, we may deduct the reduced value, and we will tell you before processing.
• Shipping charges: original shipping charges are non-refundable, except when the refund results from our error or a legal cancellation.

11. Exchanges

Exchanges are offered when a return is approved under section 4. Most of our inventory is one of a kind, with its own mileage and condition, so an identical replacement may not be available. When it is not, we will offer an equivalent part if we have one, or a refund.

12. Local installation services

Engine and transmission installation by Japan Motor Import technicians is covered by the labour warranty provided with our local installation service and your installation estimate. Parts supplied as part of an installation remain covered by this policy and our Warranty Policy.

13. Return fraud and abuse

To keep our process fair for every customer, we may investigate and decline requests that show signs of abuse, including:

• Returning a different part from the one we shipped
• False damage or non-delivery claims
• Installing a part and then returning it as unused

We photograph and record parts before they ship, and we may refuse future orders from customers who abuse this policy.