Payment policy

1. Overview

All prices and transactions are in Canadian dollars (CAD). We ship to addresses across Canada, and local pickup from our Montreal-Nord warehouse is always welcome. This page explains how we accept, process and secure your payment, from the moment you add a part to your cart through order confirmation and any refund.

2. Accepted payment methods

For phone orders and in-person purchases, contact us to confirm the payment methods available for your order. Japan Motor Import will never ask you to pay by gift card.

3. How checkout works

1. Add to cart. Choose your part and review its condition, mileage and fitment details.
2. Choose how much to pay now. Pay in full, pay a deposit or pay a reservation fee (see section 4).
3. Choose delivery or pickup. Enter a Canadian delivery address, or choose local pickup from our warehouse.
4. Review your order. Check the items, shipping cost, taxes, total and the amount due now before you pay.
5. Pay securely. Card details are entered directly into Stripe's secure checkout. Your payment details never pass through our servers.
6. Confirmation. You will see a confirmation page and receive an email with your order number and invoice details.

4. Payment options: pay in full, deposit or reserve

At checkout you choose how much you pay now. The amount due now and your order total are shown before you pay.

• Pay in Full: you pay the whole order total (items, shipping and taxes) now.
• Deposit (40%): you pay 40% of the order total, including shipping and taxes, now. For example, if your order total is $2,000, the deposit is $800. The remaining balance must be paid before your order ships, or when you collect it for pickup orders.
• Reserve ($450.00): you pay a reservation fee of $450.00 now to hold one specific item for 3 weeks. The reservation fee is non-refundable. If you complete your purchase within the 3 weeks, we apply the $450.00 to the price of the item. If you do not complete the purchase within the 3 weeks, we may release the item for sale.
• Cash / Pay on Pickup ($20.00 deposit): to reserve an order you will pay for in cash at pickup, you pay a pickup deposit of $20.00 by card now. The deposit is credited toward your order total and you pay the remaining balance in cash when you collect it. The deposit is non-refundable if you cancel or do not pick up the order without a legal reason.

If you cancel: deposits and reservation fees are not refundable if you cancel without a legal reason. They are refunded in full if we cancel the order or cannot supply the item or complete the work, or if you cancel under a right provided by law (see our Cancellation Policy).

5. Payment security

• Encrypted connection: our entire website, including checkout, is served over HTTPS.
• PCI-compliant processors: card payments are processed by Stripe, a PCI DSS Level 1 certified provider. We never see or store your full card number or security code.
• Card verification: your card issuer may ask you to confirm a payment through its app or a one-time code. Payments may be declined if the billing address or security code does not match your issuer's records.

6. Prices and sales taxes

Prices

• All prices are in Canadian dollars. The listed price is for the item only. Shipping and taxes are shown at checkout before you pay.
• Unless the listing states otherwise, the price of an engine covers the long block only (cylinder head and short block). Accessories left attached for testing are included free of charge, as explained in our Warranty Policy.
• The price shown when you place your order is the price you pay for that order. If an order is affected by an obvious pricing error, we will contact you before shipping and let you proceed at the correct price or cancel for a full refund.

Sales taxes

• Quebec: orders delivered in Quebec or picked up at our warehouse are charged the GST (5%) and the QST (9.975%).
• Other provinces and territories: the taxes shown at checkout apply to your order.
• Shown before you pay: every tax is listed separately at checkout and on your invoice.
• Businesses buying for resale: email your tax registration or exemption documents before you order. Exemptions cannot be applied to completed orders.

7. Order confirmation

• An order confirmation with your order number, items, amounts and our contact details is emailed to you right after a successful payment. Keep it as your copy of the contract.
• If you do not see it within 30 minutes, check your spam folder, then contact us with your name and the approximate time of your order.
• Orders remain subject to stock verification and fraud review. If we cannot fulfill an order, we cancel it and refund you in full.
• Signed-in customers can view their orders and invoices at any time from their account.

8. Refunds

Approved refunds are issued to the payment method used for the order. If that method is no longer valid, contact us and we will arrange an alternative.

• When you cancel under the Quebec Consumer Protection Act: we refund all amounts paid within 15 days of the cancellation.
• Other approved refunds: we issue the refund within 5 to 10 business days of approval.
• Timing at your bank: card refunds usually appear within 5 to 10 business days after we issue them.

Which purchases qualify for a refund is set out in our Return & Refund Policy and Cancellation Policy.

9. Fraud prevention and verification

• Order review: orders flagged by our payment processor may be held for review. We may contact you by phone or email to confirm details before we ship.
• High-value orders: we may ask for photo ID and proof of your billing address. These are used only to verify the order and are not kept longer than needed. If we cannot verify an order within 48 hours, we may cancel it and refund you in full.
• Delivery addresses: we may decline orders to freight forwarders or reshipping services.
• Local pickup: the person collecting an order may be asked to show photo ID matching the name on the order.

10. Billing questions and chargebacks

Our charges appear on your statement as Japan Motor Import or a similar name. If you do not recognize a charge, email japanmotorimport@gmail.com with your name, the last four digits of your card, and the amount and date. We respond within 1 to 2 business days. If you believe your card was used without permission, contact your card issuer right away.

Quebec consumers: if you validly cancel a distance contract and we fail to refund you, and you paid by credit card, you may ask your card issuer to reverse the charges within 60 days of our default (section 54.14 of the Consumer Protection Act).

Most billing problems are resolved faster by contacting us directly, so we encourage you to reach out first. This does not limit any right you have with your card issuer.

11. Frequently asked questions

Can I pay in instalments?

You can choose to pay a deposit (40%) or a reservation fee ($450.00) at checkout, with the balance due before shipping or at pickup (section 4). We do not offer in-house financing.

Why was my card declined?

Common reasons include insufficient funds, a billing address that does not match your bank's records, online purchases being blocked on the card, a daily limit, or your bank's fraud checks. We are not told the specific reason. Check your billing address, contact your bank, or try another card.

Can I change my payment method after ordering?

Once payment is captured, the method cannot be changed. If your order has not shipped, you can ask us to cancel it and place a new order. See our Cancellation Policy.

Do you offer pricing for garages and dealers?

Repair shops, dealerships and resellers buying in volume can contact us at japanmotorimport@gmail.com or 514-369-3330. Business pricing and payment terms are agreed separately.